5 Best WordPress Live Chat Plugins (Free and Paid) in 2021

Do you want to add a live chat feature to your WordPress site or blog?

With the WordPress Live Chat plugin, you can start chatting with your site visitors in a few minutes. With most devices, you will not be able to respond even when you walk from your computer or through a dedicated smartphone application.

In this post, I will compare the 5 Best WordPress Live Chat Plugins in 2021. Most of these tools are actually standalone hosted services that you can easily integrate into your WordPress site through dedicated integration plugins.

The advantage of this approach is that you will get dedicated third-party servers to run your chat service, which makes it more reliable and means that your WordPress site’s server has to power your site’s live chat There is no need to devote your resources.

Nevertheless, you will still be able to find many quality options that are 100% free.

5 Best WordPress Live Chat Plugins

Here are five plugins that I am looking for:

1. Livechat

Best WordPress Live Chat Plugins
LiveChat Best WordPress Live Chat Plugins

LiveChat is the most popular premium live chat service that makes it quite easy to add your WordPress integration plugin to your WordPress site at WordPress.org. It is used by many large companies including McDonald’s, PayPal, and others.

Although it lacks a free version, LiveChat justifies its prices with an excellent feature list and great interfaces on both the frontend and backend.

You can chat with users in various ways:

  • Web browser
  • Desktop Apps for Windows and macOS
  • Mobile Apps for iPhone and Android

Depending on what plan you have, you will have access to advanced live chat features including the following:

  • canned responses
  • Sneak the message to see what visitors are writing and respond faster
  • Chat transfer between agents
  • Chat archives
  • After chat-rating / survey
  • Detailed report
  • Integrates with other tools including 170+ CRM, helps with desks and more

Apart from LiveChat, LiveChat also helps you to create chatbots so that you are not around.

All in all, if you are willing to pay for the premium experience in terms of features and interfaces, LiveChat is a great one to consider.

While LiveChat is a premium plugin, you can watch it for 14 days without a credit card for free. After that, the payment plan starts at $ 19 per month from the active agent. Higher-level plans provide more features.

To get started, you will need the following:

2. Olark

Best WordPress Live Chat Plugins
Olark Best WordPress Live Chat Plugins

Olark is another most popular premium live chat tool which is a dedicated WordPress plugin to help with integration.

As a premium tool, it comes with advanced tools for automation and analytics that help you save time and learn more about your customers. For example, you can start a chat automatically based on visitor behavior, customize how chats are routed to agents, show / hide your chatbox for some visitors, and more.

You will also get all the “standard” live chat features such as:

  • Custom chatbox
  • Custom chat form
  • canned responses
  • Message sneak peek
  • Chat transcript

One thing to note is that Olark does not have dedicated apps – the only official app is the web interface. However, it integrates with many third-party desktop apps and mobile apps if you want to chat from outside the web interface. Olark is beta-testing its own mobile apps, which will be released by the time this post is read.

Olark technically has a limited free plan, but it only allows for 20 chats per month and limited features, so it doesn’t work for most use cases. That being said, you can test any premium plan with a 14-day free trial.

With LiveChat, Allark’s payment plans start at $ 19 per active agent per month. There are also some powerups that cost more – you also need to pay an additional $ 59 per month to remove the Olark branding, which is a bit expensive.

To get started, you will need the following:

3. HubSpot

Best WordPress Live Chat Plugins
HubSpot Best WordPress Live Chat Plugins

HubSpot is probably the most popular free CRM tool known for. However, beyond CRM, it is a suite of other products for interacting with customers, including a live chat feature.

To add live chat to WordPress, you can use the dedicated HubSpot plugin, which also integrates CRM into your WordPress dashboard and lets you create lead gene forms/popups.

Because everything is connected to HubSpot CRM, all your live chat conversations are stored in your CRM with the appropriate contacts. You can easily pull up transcripts or chat history at any point in the future, which is great for managing your customer relationships.

To handle the time when you are not around, HubSpot also helps you create automated chatbots to interact with your customers, with different targets based on the content a visitor is viewing. Creating a message is included.

All in all, if you like the idea of ​​having a live chat system that integrates into a full CRM, HubSpot is a great choice. However, if you want a standalone WordPress live chat plugin, you can always prefer a different solution.

HubSpot Live Chat and CRM are free to use (although some advanced features require a paid version).

To get started, you will need the following:

4. tawk.to

Best WordPress Live Chat Plugins
tawk.to Best WordPress Live Chat Plugins

Tawk.to is a very popular WordPress live chat plugin – unlike most other services, it offers you every single feature for free. This means that you will get many advanced features without spending a single penny – here is the explanation behind their pricing strategy of “free”.

The pricing strategy has been quite effective – according to Builtwind, tawk.to is the most popular live chat tool. It is popular on WordPress.org, where the integration plugin has over 200,000 installs.

Here are several features that tawk.to gives you for free:

  • Chat with your web browser or desktop app for Windows and macOS
  • Dedicated mobile apps for iOS and Android
  • canned responses
  • Sneak a message to see what visitors are typing
  • Support for 45+ different languages
  • Report/analysis
  • Unlimited chat history
  • File upload
  • Create multiple categories and route chats
  • Agent to Agent Message
  • Integration with 100+ other devices

Of course, tawk.to is not a charity run, so it monetizes its service in two ways:

  1. Live chat box includes “Powered by tawk.to” link/branding. If you want to remove it, you will have to pay a $ 15 fee per month.
    You can optionally hire employees of your chat box for $ 1 per hour.
  2. If you are looking for the best free live chat plugin for your WordPress website or blog, tawk.to is definitely one of the best options for you.

To get started you will need the following:

It is necessary to register for a free tawk.to account
Install the plugin official tawk.to on your WordPress site or blog

5. Chaport

Best WordPress Live Chat Plugins
Chaport Best WordPress Live Chat Plugins

Chaport is another well-designed tool that you can easily add to WordPress through a dedicated plugin. It provides a modern chat interface with very useful features:

  • Multiple chat interfaces including web browser and desktop apps (macOS and Windows), and mobile apps (Android and iOS)
  • canned responses.
  • Peeping message
  • file attachment
  • Customizable Chat Widget
  • Automatic chat invitation based on the rules you set
  • Group chat

In general, both frontend and backend interfaces look very good and are quite modern.

Chaport is free for single operators and limited facilities. For more operators and advanced facilities, payment plans start at $ 14 per month. You can also test premium features with a free trial.

To get started, you will need the following:

What is the Best WordPress LiveChat Plugin?

The best plugin for your needs depends on your budget, how many agents you have, and the features you need.

If you are looking for the best standalone free option, consider starting with tawk.to or Tidio Live Chat. Chaport is a solid option even for a single user. Or, if you want to use HubSpot CRM, the free HubSpot Live Chat tool is a great free option (it bundles other features behind live chat, which you may or may not like).

On the other hand, if you are willing to pay for a premium tool, LiveChat is one of the best options due to its advanced features and high-quality interface. Olark is also excellent, although it can be expensive if you need some powerups.

Still, do you have any questions about the 5 Best WordPress Live Chat Plugins in 2021? Ask in the comments section!

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Hi, I'm, Govind Srivastav Founder of JetBlogging. A Professional Blogger, YouTuber, SEO Expert. Love to help people with my advanced skills to earn living online. You will learn Blogging, SEO & Digital Marketing on this blog.

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